Monthly Archive for March, 2010

Christchurch Tweetup

For at least the third time a Tweetup of Christchurch twitterers has been held, last night at Cocopelli.   I wanted to go for two reasons – I was curious as to what a Tweetup might be after seeing Tweetups being organised on a semi-regular basis in Auckland and Wellington and I wanted to meet James Stewart, whose ArtKlick site I once thought had the potential to be a significant competitor to New Zealand’s favourite online art print shop (New Zealand Fine Prints is one of my clients).

Because my interest in Twitter and social media is from a business perspective  the best way of summing up my expectations was hoping for a chamber of commerce meeting for the digital age and dreading being dropped into the Uni chess club on a free booze bender.

The key questions I want to know from other business orientated Twitters are:

  1. How do you find new followers who are obsessed enough with your company’s products, services or events that they want the constant contact that Twitter enables?
  2. How do you keep your followers interested and engaged?
  3. What strategies do you employ to filter the deluge of distracting tweets from other people during your working day?

I didn’t manage to meet anyone else who was thinking about Twitter in these terms. It was interesting to meet a relatively diverse bunch of Christchurchians and I enjoyed the night out on a personal level but a business person dropped into the Christchurch Tweetup would have been hard pressed to spot even a glimmer of the potential that social media and online marketing has for promoting their business.

It would have been a lot more interesting professionally if we had had a guest speaker (why not get someone like Giapo to come down and talk about how they have grown their business using Twitter, or a social media consultant like Simon Young who could give Christchurch based online marketers case studies to benchmark their efforts against).  And wouldn’t it be a stimulating exercise to brainstorm some online marketing strategies to pay back the bar who hosted the event with some real time social media promotion on the night to test out some ideas and share the knowledge of those present to demonstrate to non-Twitters the real world benefits of harnessing social media?

My online marketing tip to Cocopelli? Put up a sign and hand out a flyer with every purchase asking customers to follow them on Twitter to receive news and special offers. Cost about $20 for 500 photocopied fliers and probably better value for their business than putting on pizza and drinks for #tweetCHCH

Foursquare in Christchurch

Foursquare has arrived in Christchurch.  Not sure when Christchurch was added to Foursquare’s list of cities. I am doing some digging and will expand this post as I can’t find any reports of this being officially rolled out (previous rollouts have been noted in their blog).

Ecommerce – planning ahead

Five years ago pages on the internet didn’t seem to change that often. My common searches would return well-known pages in a familiar order. But during the day now I am constantly updating pages on sites I work with to reflect the latest news for customers and visitors. It’s remarkable how dynamic the internet is becoming – a swirling pool of ideas updated and annotated by a community of readers and visitors.

The commercial core of websites aren’t changing a lot – the best e-commerce design and functionality of five years ago still works today. This is a relief to store owners who aren’t faced with upgrading the nuts and bolts of their stores – because changes right now are around connecting with your customers better. Progress in this area relies on Twitter or Facebook – which stand alongside your website, woven into its fabric for sure but not part of its scaffolding. The investment here is time – something that startup businesses may have in abundance if customers are still a bit thin on the ground!

In website promotion improvements are continual and I am revisiting two areas I have spent time researching before that I am planning to learn and do more with this year. I am dusting off my web analytics experience and I really want to make some videos! There are two articles at the top of my reading for this – one on Video and SEO and this one on Analytics.

Communication and Online Projects Manager at KEA

This job advertisement arrived in my inbox today. It sounds like a great job. However what really struck me was how the writer has managed to capture what a role like this actually entails.

Wanted: Communications & Online Projects Manager

Kea is looking for a communications ‘guru’ who also happens to be a great project manager with a good understanding of the web. As a small not-for-profit organisation, what we really need is a passionate ‘jack-of-all trades’.

ABOUT KEA

Kea is New Zealand’s Global Network. Our mission is to connect New Zealand with the rest of the world by building a network of ‘global citizens’ who take an active interest in the future of our country.

Kea is especially committed to supporting organisations and individuals that are helping to grow
the New Zealand economy through international trade and investment, or helping to build New Zealand’s brand and reputation on the world stage.

Kea leverages its global network to help:

support the international success of New Zealand and its people.
increase export trade by providing New Zealand businesses with greater access to international markets.
promote international investment into New Zealand’s productive and export sectors.
provide New Zealand with access to global insights and relationships made available through the leaders of large global corporate, research, and education institutions who are active in our Kea and World Class NZ networks.
promote the attraction/return of highly skilled migrants, and help to match their skills with appropriate opportunities.
support the activities of other public and private sector partners who share our vision for a more globally connected New Zealand.

ABOUT THE ROLE

Position: Communications & Online Projects Manager.

Reports to: Executive Director.

Primary objectives: to develop and execute a cohesive communications strategy for Kea and for the successful delivery of key online projects, in particular the PassItOn initiative, and EveryOneCounts and EveryVoteCounts campaigns.

Functional relationships: required to maintain a number of important functional relationships, including:
Sponsors and funders.
Content channel partners.
Suppliers.
Media partners.
Content providers.
Government and other key stakeholders.
Key role outcomes:

Ongoing generation of rich, quality content for key online projects.
Maximum user uptake of online projects.
Satisfied sponsors and partners.
Proper project and financial management of key online projects.
Development and execution of a cohesive communications strategy spanning all major channels and projects, including social media platforms.
Specific tasks and duties:

Content sourcing and scheduling: use existing relationships and identify new content providers to develop and maintain a pipeline of content for online projects.
Content management: preserve the integrity of site content, moderate content.
Community management: regularly (daily) post content to primary social media platforms and monitor online commentary.
Strategic opportunity ‘spotting’: work with sponsors and partners to identify and fully leverage opportunities as they arise.
Newsletters: produce monthly campaign newsletters.
Administer incentive programmes: run prize draws and work with incentive partners to oversee prize fulfilment.
Stakeholder updates: produce regular stakeholder uploads, including site traffic stats, success stories etc.
Stakeholder management: manage key functional relationships (see above).
Media management: maximise media coverage for Kea initiatives.
Technical liaison: principal contact on technical matters related to online project sites.
Communications strategy: develop and execute a cohesive organisation-wide communications strategy.
Ideal skills/experience/attributes:

Key account management.
Sales and marketing.
Online content management.
Communications strategy development.
Online community management.
Digital publishing.
Social media strategy.
Essential skills: high level of computer proficiency (MS Word, Photoshop or other image manipulation software, and exposure to website content management systems).

Personal attributes:

Highly organised.
Professional.
Passionate about New Zealand.
If this role sounds like you, please email your CV and a brief expression of interest to scott@keanewzealand.com. Applications close on Friday, 19 March 2010.